Shipping and Returns
Delivery of goods
Currently, we only deliver within Sweden and the EU.
Our deliveries are made through Postnord MyPack Collect (parcel agent) and DHL Service Point (parcel agent). All shipments to delivery points are sent as parcels and notified via SMS. The estimated delivery time for this option is usually 1-5 working days. You can track your shipment using a tracking number or parcel number, which will be sent to you in the email confirming that your order has been dispatched. By following the link in the email or visiting www.postnord.se you can track your shipment.
As a customer, you are responsible for ensuring that you have provided correct delivery details that correct delivery details have been provided when ordering and that you can provide proof of identity when collecting the parcel. Once the parcel has been sent, we cannot change the delivery address or recipient name. As notification is via SMS, it is essential that you provide a correct mobile phone number that can receive SMS.
Please note that during holidays and promotional periods, delivery times may be extended. If a product is out of stock or if a delivery delay occurs, we will contact you to provide an estimated delivery time or offer a refund.
Right of Cancellation and Return
In accordance with the Distance and Off-Premises Contracts Act (2005:59), you as a consumer have the right to cancel your purchase within 14 days of receiving the goods. The right of cancellation does not apply to goods whose price does not exceed SEK 400.
To exercise your right of cancellation, send an email to us at hello@houseoffirefly.com and inform us that you wish to return the product. For an approved return, the product's original packaging must be in original condition, including the contents and all protective packaging.
Refunds for returns will be processed using the same payment method used for the original purchase. If you wish to return your purchase or if you do not receive your delivery as agreed, House of Firefly will charge you for the return shipping. This also applies to postal parcels that have not been collected. Even when using the right of cancellation, you as a customer (consumer) are responsible for the return shipping cost.
After we have received and checked the product, a refund of the purchase price, less shipping costs and any other costs, will be made within 14 days.
Complaints
If an item is faulty, defective, damaged in transit or mis-shipped, please email us at hello@houseoffirefly.com as soon as the damage is discovered, no later than 7 days after delivery. Upon receipt of a complaint, an investigation of the goods will be initiated. Before returning the goods to us, it is incumbent on the customer to provide proof of the alleged defect, preferably in the form of a picture.
The cost of returning the defective goods shall be borne by the customer, unless otherwise agreed. If any shipping damage occurs, please send us an email at hello@houseoffirefly.com with your order number and item number, and we will assist you in obtaining a replacement.