Användarvillkor

GENERAL TERMS AND CONDITIONS

These terms and conditions of sale apply between House of Firefly (org number: 559002-7081) and the customer.

To shop with us, you must be at least 18 years old. If you are under 18, you must have parental consent.

PLACING AN ORDER

When you place an order in our online shop, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order. Always check your confirmation and contact us by email if anything seems unclear. If you wish to change an order afterwards, send an email to hello@houseoffirefly.com and we will see if we can help you!

House of Firefly delivers within Sweden and the EU.
We reserve the right to correct any inaccuracies in pricing, product descriptions or other information that appears on our website.

PRICES AND PAYMENT

All prices on the website are in EUR and include VAT. Shipping costs will be added unless otherwise stated. The shipping cost depends on the delivery address, but the total shipping cost is clearly stated at checkout before your order is finalized.

At House of Firefly, you can choose to pay by card or via KLARNA.

DELIVERY OF GOODS

Currently, we only deliver within Sweden and the EU. Our deliveries are made through Postnord MyPack Collect and DHL Service Point. All shipments are notified via SMS. The estimated delivery time is normally 1-5 working days.

You can track your shipment at www.postnord.se.
You are responsible for providing correct delivery details.
Delivery times may be extended during holidays or promotions.

RIGHT OF CANCELLATION AND RETURN

In accordance with the Distance and Off-Premises Contracts Act, you have the right to cancel your purchase within 14 days of receiving the goods. (Does not apply to goods priced at SEK 400 or below).

To return a product, email us at hello@houseoffirefly.com. The product's original packaging must be in original condition.

Customer is responsible for the return shipping cost.
The return cost is fixed at SEK XX.

COMPLAINTS

If an item is faulty or damaged, please email us within 7 days of delivery. Before returning the goods, please provide proof of the defect (picture). The cost of returning defective goods shall be borne by the customer, unless otherwise agreed.

WARRANTY AND GUARANTEE

House of Firefly provides a one-year warranty on all products. The warranty covers material defects existed upon delivery but does not apply to handling errors. All our lamps are CE labelled.

PERSONAL DATA PROCESSING

House of Firefly handles your personal data in accordance with the GDPR. By shopping with us, you agree that we store and use your information to complete your purchase.